??? 套用托爾斯泰的文字,，所有幸福的Kindle Fire用戶都是相同的，不幸福的則各有各的不同。

????為了切身體會(huì)他們的不幸,，了解他們究竟有多么不幸，我們?cè)谥芰缟铣槌鰰r(shí)間閱讀了亞馬遜網(wǎng)站（Amazon.com）上有關(guān)Kindle Fire的反饋,。

????總計(jì)3,678篇用戶評(píng)論,，將近一半人（47%）給予了Kindle Fire五星的評(píng)價(jià)，他們的評(píng)論幾乎如出一轍（最典型的標(biāo)題：“199美元,！物超所值”）,。

????不過(guò)令我們感興趣的是有491篇（13.3%）給出了一星評(píng)價(jià)。它們非常重要,，因?yàn)閬嗰R遜在本季度的報(bào)告中,，極有可能不會(huì)公布用戶退回的Kindle Fire數(shù)量。

????All happy Kindle Fire customers, to paraphrase Tolstoy, are the same. Unhappy customers, however, are unhappy in their own way.

????To get a feel for what makes them unhappy -- and how unhappy they are -- we spent some time Saturday morning reading the Kindle Fire feedback on Amazon.com.

????There were 3,678 write-ups in all, nearly half of them (47%) glowing five-star reviews that basically said the same thing (Typical headline: "Outstanding value at $199").

????What interested us, however, were the 491 (13.3%) one-star reviews. They are relevant because the number of Kindle Fires being returned to the store is likely to be an undisclosed material factor in Amazon's results this quarter.