波音(Boeing)正在強(qiáng)顏歡笑。幾個(gè)月來,,已經(jīng)有兩位吹哨人死亡,,美國(guó)聯(lián)邦航空管理局(Federal Aviation Administration)在5月6日開始對(duì)波音展開調(diào)查,該飛機(jī)制造商卻表示,,要“贊揚(yáng)”最近對(duì)公司的安全文化發(fā)出警告的員工,。
波音787項(xiàng)目副總裁兼總經(jīng)理斯科特·斯托克在4月29日寫給員工的備忘錄中稱,一名員工舉報(bào)了他在對(duì)機(jī)翼和機(jī)身連接處進(jìn)行質(zhì)量檢查時(shí)發(fā)現(xiàn)的問題,。對(duì)該問題的進(jìn)一步調(diào)查發(fā)現(xiàn),,有多名員工未能按照要求完成檢查。雖然斯托克沒有具體說明被舉報(bào)的違規(guī)行為的性質(zhì),但他在這份備忘錄里討論了公司的舉報(bào)文化,,并稱贊了那位舉報(bào)的員工,。
斯托克說:“我們要利用這個(gè)機(jī)會(huì)贊揚(yáng)舉報(bào)者,并提醒我們,,作為一個(gè)團(tuán)隊(duì),,哪些行為是我們可以接受和不能接受的?!?/p>
他向員工重申,,波音對(duì)于不遵守公司安全和質(zhì)量規(guī)范的行為堅(jiān)持“零容忍政策”。備忘錄稱,,員工舉報(bào)的問題和公司的調(diào)查結(jié)果很快就報(bào)告給美國(guó)聯(lián)邦航空管理局,,沒有導(dǎo)致航班或安全問題。
斯托克表示:“我想親自感謝和表?yè)P(yáng)這位同事做了正確的事情,。關(guān)鍵是任何人在看到問題或需要關(guān)注的情況時(shí),都應(yīng)該大聲說出來,?!?/p>
波音向美國(guó)聯(lián)邦航空管理局的報(bào)告,促使該監(jiān)管機(jī)構(gòu)對(duì)波音未能充分檢查夢(mèng)想客機(jī)和南卡羅來納州工廠的工人偽造飛機(jī)記錄等情況,,展開了調(diào)查,。美國(guó)聯(lián)邦航空管理局在一份聲明中告訴《財(cái)富》雜志,它將要求波音“[重新檢查]所有仍在生產(chǎn)系統(tǒng)中的787客機(jī)”,,并“制定維護(hù)已服役飛機(jī)的計(jì)劃”,。
斯托克熱情洋溢地稱贊舉報(bào)安全問題的員工,正值波音風(fēng)雨飄搖的時(shí)候,。該公司面對(duì)的不只有美國(guó)聯(lián)邦航空管理局的另外一項(xiàng)調(diào)查(今年3月結(jié)束的一項(xiàng)調(diào)查發(fā)現(xiàn)737 Max生產(chǎn)過程中存在數(shù)十項(xiàng)安全問題,,之后,美國(guó)聯(lián)邦航空管理局啟動(dòng)了調(diào)查),,還有多名波音吹哨人的死亡,。
波音的供應(yīng)商Spirit AeroSystems公司45歲的質(zhì)量審查員約書亞·迪恩在2023年舉報(bào)了問題纏身的737 Max客機(jī),他在突然感染后于今年5月2日去世,。迪恩的姑媽對(duì)《時(shí)代》雜志(Times)稱,,他身體狀況很好,生活方式也很健康,。3月9日,,在迪恩去世前不到一個(gè)月,在波音工作了32年的約翰·巴尼特自殺身亡,,而他在自殺前12個(gè)小時(shí),,還曾經(jīng)在指控波音飛機(jī)存在氧氣面罩缺陷的訴訟中作證。
吹哨人的感受截然不同
波音在最近的備忘錄里對(duì)舉報(bào)安全問題的員工的口頭支持,與吹哨人在4月17日有關(guān)該公司安全文化的參議院聽證會(huì)上提供的證詞,,形成了鮮明對(duì)比,。
在波音工作了30年的元老級(jí)質(zhì)量工程師薩姆·薩勒普爾表示,他舉報(bào)公司填充飛機(jī)面板之間的縫隙的方式不當(dāng),,而且員工會(huì)在飛機(jī)部件上跳躍使其對(duì)齊,,結(jié)果遭到了公司的報(bào)復(fù)。薩勒普爾在證詞中稱,,在他堅(jiān)持舉報(bào)問題之后,,他的上司不允許他參加會(huì)議,并把他調(diào)到了另外一個(gè)部門,。薩勒普爾指出,,上司曾經(jīng)在電話里訓(xùn)斥了他40分鐘,并取消了他的醫(yī)生預(yù)約,。
他說:“我被忽視了,。我被告知不要導(dǎo)致延誤,他們直白地讓我閉嘴,?!?/p>
參議院聽證會(huì)結(jié)束后的第二天,對(duì)波音的一起訴訟進(jìn)一步證明了這位舉報(bào)者遭到報(bào)復(fù)的說法,。波音工會(huì)美國(guó)航空航天專業(yè)工程雇員協(xié)會(huì)(Society of Professional Engineering Employees in Aerospace)指控,,2022年,其兩名成員就公司的安全實(shí)踐與上司爭(zhēng)論了六個(gè)月,,后來就收到了相同的負(fù)面績(jī)效評(píng)估,。這兩名員工表示,他們不敢使用公司的“暢所欲言”計(jì)劃,,因?yàn)閾?dān)心公司會(huì)忽視他們的投訴,。
波音稱,這些指控沒有事實(shí)根據(jù),,而且公司鼓勵(lì)員工暢所欲言,,但美國(guó)航空航天專業(yè)工程雇員協(xié)會(huì)的執(zhí)行董事雷伊·戈福斯卻指出,波音隱瞞了美國(guó)聯(lián)邦航空管理局的報(bào)告,,沒有與工會(huì)分享,,盡管按照聯(lián)邦法律規(guī)定它必須這樣做。
戈福斯在上個(gè)月的一份聲明里對(duì)《財(cái)富》雜志表示:“波音已經(jīng)失去了人們的信任,,人們無法再相信它,。”(財(cái)富中文網(wǎng))
譯者:劉進(jìn)龍
審校:汪皓
波音(Boeing)正在強(qiáng)顏歡笑,。幾個(gè)月來,,已經(jīng)有兩位吹哨人死亡,,美國(guó)聯(lián)邦航空管理局(Federal Aviation Administration)在5月6日開始對(duì)波音展開調(diào)查,該飛機(jī)制造商卻表示,,要“贊揚(yáng)”最近對(duì)公司的安全文化發(fā)出警告的員工,。
波音787項(xiàng)目副總裁兼總經(jīng)理斯科特·斯托克在4月29日寫給員工的備忘錄中稱,一名員工舉報(bào)了他在對(duì)機(jī)翼和機(jī)身連接處進(jìn)行質(zhì)量檢查時(shí)發(fā)現(xiàn)的問題,。對(duì)該問題的進(jìn)一步調(diào)查發(fā)現(xiàn),,有多名員工未能按照要求完成檢查。雖然斯托克沒有具體說明被舉報(bào)的違規(guī)行為的性質(zhì),,但他在這份備忘錄里討論了公司的舉報(bào)文化,,并稱贊了那位舉報(bào)的員工。
斯托克說:“我們要利用這個(gè)機(jī)會(huì)贊揚(yáng)舉報(bào)者,,并提醒我們,,作為一個(gè)團(tuán)隊(duì),哪些行為是我們可以接受和不能接受的,?!?/p>
他向員工重申,波音對(duì)于不遵守公司安全和質(zhì)量規(guī)范的行為堅(jiān)持“零容忍政策”,。備忘錄稱,,員工舉報(bào)的問題和公司的調(diào)查結(jié)果很快就報(bào)告給美國(guó)聯(lián)邦航空管理局,沒有導(dǎo)致航班或安全問題,。
斯托克表示:“我想親自感謝和表?yè)P(yáng)這位同事做了正確的事情。關(guān)鍵是任何人在看到問題或需要關(guān)注的情況時(shí),,都應(yīng)該大聲說出來,。”
波音向美國(guó)聯(lián)邦航空管理局的報(bào)告,,促使該監(jiān)管機(jī)構(gòu)對(duì)波音未能充分檢查夢(mèng)想客機(jī)和南卡羅來納州工廠的工人偽造飛機(jī)記錄等情況,,展開了調(diào)查。美國(guó)聯(lián)邦航空管理局在一份聲明中告訴《財(cái)富》雜志,,它將要求波音“[重新檢查]所有仍在生產(chǎn)系統(tǒng)中的787客機(jī)”,,并“制定維護(hù)已服役飛機(jī)的計(jì)劃”。
斯托克熱情洋溢地稱贊舉報(bào)安全問題的員工,,正值波音風(fēng)雨飄搖的時(shí)候,。該公司面對(duì)的不只有美國(guó)聯(lián)邦航空管理局的另外一項(xiàng)調(diào)查(今年3月結(jié)束的一項(xiàng)調(diào)查發(fā)現(xiàn)737 Max生產(chǎn)過程中存在數(shù)十項(xiàng)安全問題,之后,,美國(guó)聯(lián)邦航空管理局啟動(dòng)了調(diào)查),,還有多名波音吹哨人的死亡。
波音的供應(yīng)商Spirit AeroSystems公司45歲的質(zhì)量審查員約書亞·迪恩在2023年舉報(bào)了問題纏身的737 Max客機(jī),,他在突然感染后于今年5月2日去世,。迪恩的姑媽對(duì)《時(shí)代》雜志(Times)稱,,他身體狀況很好,生活方式也很健康,。3月9日,,在迪恩去世前不到一個(gè)月,在波音工作了32年的約翰·巴尼特自殺身亡,,而他在自殺前12個(gè)小時(shí),,還曾經(jīng)在指控波音飛機(jī)存在氧氣面罩缺陷的訴訟中作證。
吹哨人的感受截然不同
波音在最近的備忘錄里對(duì)舉報(bào)安全問題的員工的口頭支持,,與吹哨人在4月17日有關(guān)該公司安全文化的參議院聽證會(huì)上提供的證詞,,形成了鮮明對(duì)比。
在波音工作了30年的元老級(jí)質(zhì)量工程師薩姆·薩勒普爾表示,,他舉報(bào)公司填充飛機(jī)面板之間的縫隙的方式不當(dāng),,而且員工會(huì)在飛機(jī)部件上跳躍使其對(duì)齊,結(jié)果遭到了公司的報(bào)復(fù),。薩勒普爾在證詞中稱,,在他堅(jiān)持舉報(bào)問題之后,他的上司不允許他參加會(huì)議,,并把他調(diào)到了另外一個(gè)部門,。薩勒普爾指出,上司曾經(jīng)在電話里訓(xùn)斥了他40分鐘,,并取消了他的醫(yī)生預(yù)約,。
他說:“我被忽視了。我被告知不要導(dǎo)致延誤,,他們直白地讓我閉嘴,。”
參議院聽證會(huì)結(jié)束后的第二天,,對(duì)波音的一起訴訟進(jìn)一步證明了這位舉報(bào)者遭到報(bào)復(fù)的說法,。波音工會(huì)美國(guó)航空航天專業(yè)工程雇員協(xié)會(huì)(Society of Professional Engineering Employees in Aerospace)指控,2022年,,其兩名成員就公司的安全實(shí)踐與上司爭(zhēng)論了六個(gè)月,,后來就收到了相同的負(fù)面績(jī)效評(píng)估。這兩名員工表示,,他們不敢使用公司的“暢所欲言”計(jì)劃,,因?yàn)閾?dān)心公司會(huì)忽視他們的投訴。
波音稱,,這些指控沒有事實(shí)根據(jù),,而且公司鼓勵(lì)員工暢所欲言,但美國(guó)航空航天專業(yè)工程雇員協(xié)會(huì)的執(zhí)行董事雷伊·戈福斯卻指出,,波音隱瞞了美國(guó)聯(lián)邦航空管理局的報(bào)告,,沒有與工會(huì)分享,,盡管按照聯(lián)邦法律規(guī)定它必須這樣做。
戈福斯在上個(gè)月的一份聲明里對(duì)《財(cái)富》雜志表示:“波音已經(jīng)失去了人們的信任,,人們無法再相信它,。”(財(cái)富中文網(wǎng))
譯者:劉進(jìn)龍
審校:汪皓
Boeing is smiling through the pain. After two whistleblower deaths in as many months and a Federal Aviation Administration investigation into the company opened on May 6, the aircraft manufacturer said it will “celebrate” its latest employee to raise a red flag on the company’s safety culture.
Scott Stocker, vice president and general manager of Boeing’s 787 Program, wrote in a memo to employees on April 29 that an employee spoke out against an issue he saw during a quality test on where a jet’s wing meets its body. Further investigation into the issue revealed that several employees failed to complete the required tests. While Stocker did not go into detail about the nature of the reported irregularities, he did use the memo as an opportunity to discuss the company’s whistleblowing culture and applaud the employee for voicing concerns.
“We will use this moment to celebrate him, and to remind us all about the kind of behavior we will and will not accept as a team,” Stocker said.
He reiterated to employees that Boeing has a “zero-tolerance policy” for not following company safety and quality protocols. The concern the employee reported and the company’s findings, which were immediately reported to the FAA according to the memo, did not result in an immediate flight or safety problem.
“I wanted to personally thank and commend that teammate for doing the right thing,” Stocker said. “It’s critical that every one of us speak up when we see something that may not look right, or that needs attention.”
Boeing’s report to the FAA prompted the regulatory body to open a probe into Boeing’s failure to adequately inspect the Dreamliner aircrafts and employees falsifying records about the planes at a South Carolina facility. The FAA will require Boeing to “[reinspect] all 787 airplanes still within the production system” and “create a plan to address the in-service fleet,” it told Fortune in a statement.
Stocker’s effusive sentiments toward employees speaking up about safety concerns come at a precarious time for Boeing. Not only is the company contending with another FAA probe—following an investigation wrapped in March that found dozens of safety concerns with 737 Max production—but also the deaths of multiple Boeing whistleblowers.
Joshua Dean, a 45-year-old a quality auditor at Boeing supplier Spirit AeroSystems who spoke out in 2023 about the trouble-laden 737 Max models, died on May 2 after a sudden infection. Dean’s aunt told the Times he was in good shape and led a healthy lifestyle. On March 9, less than a month before Dean’s death, John Barnett, a Boeing employee for 32 years, died by suicide 12 hours after testifying on the company’s allegedly faulty oxygen masks on its flights.
Whistleblowers tell a different story
Boeing’s vocal support in its recent memo for employees reporting safety concerns is a stark contrast to the testimonies Boeing whistleblowers shared in a Senate hearing on April 17 about the company’s safety culture.
Sam Salehpour, a quality engineer and 30-year veteran at Boeing, said the company retaliated against him for reporting improperly filled gaps between aircraft panels and employees jumping on aircraft parts to make them align. Salehpour’s supervisors stopped him from attending meetings and transferred him to another division after he continued to voice concerns, he explained in his testimony. Salehpour said his supervisor berated him over the phone for 40 minutes at a time and canceled doctor’s appointments on his calendar.
“I was ignored. I was told not to create delays,” Salehpour said. “I was told, frankly, to shut up.”
A lawsuit filed against Boeing the day after the Senate hearing underlined the whistleblower’s retaliation claims. The Society of Professional Engineering Employees in Aerospace (SPEEA), a union for Boeing employees, alleged that two of its members received identical negative performance reviews from the company in 2022 after they argued with supervisors for six months over company safety practices. The two employees said they were afraid to use Boeing’s “Speak Up” protocols out of fear the company would ignore their complaints.
Boeing said the allegations were unsubstantiated and that it encourages employees to speak up, but SPEEA executive director Ray Goforth said Boeing hid the report from the FAA and did not share it with the union, despite it being required to do so under federal law.
“Boeing has forfeited the right to be taken at its word by anyone,” Goforth told?Fortune in a statement last month.