
耐克股價(jià)在9月23日早間大漲,,原因是這家運(yùn)動(dòng)裝備公司最新的季度財(cái)報(bào)明確地向世人表明:盡管其電子商務(wù)的激增可能受益于新冠疫情,,但這個(gè)增長(zhǎng)并非只是曇花一現(xiàn)。
9月22日晚些時(shí)候,,耐克給華爾街帶來(lái)了一個(gè)驚喜,,當(dāng)時(shí)公司稱,盡管公司在該財(cái)季早些時(shí)候關(guān)閉了眾多店面,,但其截至8月31日的第一財(cái)季營(yíng)收達(dá)到了106億美元,,基本持平。該業(yè)績(jī)高出投資者預(yù)期15億美元,,推動(dòng)耐克股價(jià)在9月23日大漲10%,。
線上銷(xiāo)售功不可沒(méi),激增了83%,,為公司營(yíng)收額外貢獻(xiàn)了9億美元,。這意味著電子商務(wù)目前已經(jīng)占到耐克銷(xiāo)售額的30%,公司此前曾經(jīng)預(yù)計(jì)要到2023年才能夠?qū)崿F(xiàn)這一目標(biāo)。
誠(chéng)然,,耐克數(shù)字業(yè)務(wù)的激增在很大程度上歸功于新冠疫情,,因?yàn)閷?shí)體店面在疫情期間的大規(guī)模關(guān)閉催生了大量的線上消費(fèi)。然而,,耐克自己也采取了自救方式,,包括維持穩(wěn)定的新品發(fā)布,開(kāi)發(fā)涵蓋購(gòu)物在內(nèi)的多功能應(yīng)用程序,,例如運(yùn)動(dòng)培訓(xùn),,以及在公司將注意力從百貨店這類(lèi)批發(fā)商轉(zhuǎn)移時(shí)組建其專(zhuān)賣(mài)店。
今年1月?lián)文涂耸紫瘓?zhí)行官的硅谷資深人士約翰?多納霍在電話會(huì)議上對(duì)投資者說(shuō):“得益于我們的數(shù)字優(yōu)勢(shì)以及公司全球資產(chǎn)組合的廣度,,我們不僅可以度過(guò)眼下這個(gè)環(huán)境,,更能夠借此發(fā)展壯大?!彼€表示:“消費(fèi)者向線上轉(zhuǎn)移的加速趨勢(shì)將得以延續(xù),。”
當(dāng)然,,電子商務(wù)能夠發(fā)展壯大的前提就是人們對(duì)公司的產(chǎn)品有購(gòu)買(mǎi)欲,。在上個(gè)財(cái)季,耐克推出了新款訓(xùn)練鞋Air Zoom Tempo NEXT,,它專(zhuān)注于耐用度和速度,,以補(bǔ)充之前專(zhuān)業(yè)運(yùn)動(dòng)員艾利烏德?基普科奇所穿的ZoomX Vaporfly NEXT鞋款,基普科奇在去年打破了兩個(gè)小時(shí)的馬拉松障礙賽紀(jì)錄,。評(píng)論人士說(shuō),,這款頗具爭(zhēng)議的鞋型為跑步者提供了不公平的優(yōu)勢(shì),為耐克帶來(lái)了大量的關(guān)注度,,并提升了其創(chuàng)新美譽(yù)度,。
耐克還針對(duì)跑步者推出了孕婦裝產(chǎn)品線,多納霍稱此舉是公司努力從其女性運(yùn)動(dòng)裝競(jìng)爭(zhēng)對(duì)手手中爭(zhēng)搶市場(chǎng)份額的舉措之一,。為了與露露檸檬運(yùn)動(dòng)裝進(jìn)行競(jìng)爭(zhēng),,耐克推出一個(gè)瑜伽服裝新產(chǎn)品線。最近重啟的Air Max 90鞋款也讓公司受益匪淺,。
盡管大多數(shù)品牌只是簡(jiǎn)單地制作了其應(yīng)用和電子商務(wù)網(wǎng)站購(gòu)物工具,,但耐克很久之前便意識(shí)到,數(shù)字工具不能只用來(lái)購(gòu)物,,必須巧妙地融入客戶的生活方式,,才可以獲得真正的回報(bào)。否則,,電子商務(wù)增長(zhǎng)通常僅意味著業(yè)務(wù)從左兜向右兜的轉(zhuǎn)移,,而不是整體業(yè)績(jī)的增長(zhǎng),。
數(shù)年前,這家鞋履生產(chǎn)商推出了其在線NikePlus項(xiàng)目,,這個(gè)會(huì)員制項(xiàng)目擁有數(shù)千萬(wàn)會(huì)員,,有助于公司更好地理解每位客戶的興趣和購(gòu)物模式,并最終向他們銷(xiāo)售更多的耐克產(chǎn)品,。
耐克還廣泛受益于其耐克培訓(xùn)俱樂(lè)部應(yīng)用程序以及提供自動(dòng)導(dǎo)航服務(wù)的跑步應(yīng)用程序等工具,。多納霍稱,超過(guò)半數(shù)的培訓(xùn)俱樂(lè)部應(yīng)用程序會(huì)員上個(gè)季度都使用該應(yīng)用程序進(jìn)行了鍛煉,。這一點(diǎn)培養(yǎng)了消費(fèi)者的忠誠(chéng)度,,并讓耐克成為人們心目中的首要品牌,同時(shí)將用戶引導(dǎo)至其電商網(wǎng)站,。
他說(shuō):“只有那些與廣泛受眾有著深度聯(lián)系的可靠品牌才能夠在市場(chǎng)中勝出,。”
驚艷的季度業(yè)績(jī)還證實(shí)了耐克長(zhǎng)期策略:減少其對(duì)梅西和科爾士等批發(fā)商客戶的依賴,,然后加強(qiáng)其自有的電商和專(zhuān)賣(mài)店業(yè)務(wù),。這意味著組建眾多的店面來(lái)幫助彌補(bǔ)在線訂單,公司在疫情之前便已經(jīng)開(kāi)始了這項(xiàng)工作:第一季度此類(lèi)店面20%的營(yíng)收來(lái)自于交付電子商務(wù)訂單,,有助于公司縮短交付時(shí)間,,并規(guī)避庫(kù)存積壓。
首席執(zhí)行官稱,,為了避免業(yè)界出現(xiàn)“耐克會(huì)在其數(shù)字業(yè)務(wù)呈爆炸式增長(zhǎng)時(shí)從實(shí)體店撤出”的類(lèi)似想法,公司稱,,自己正在全力開(kāi)設(shè)已經(jīng)規(guī)劃開(kāi)設(shè)的新店,,包括即將開(kāi)業(yè)的紐約店面。
耐克通過(guò)預(yù)測(cè)消費(fèi)者的消費(fèi),,已經(jīng)掀起了眾多顛覆零售和消費(fèi)品牌的趨勢(shì),,公司也希望繼續(xù)延續(xù)這一趨勢(shì)。
多納霍說(shuō):“我們正在加速推動(dòng)在正常零售環(huán)境下可能要在未來(lái)四至五年內(nèi)才可以出現(xiàn)的趨勢(shì),?!保ㄘ?cái)富中文網(wǎng))
譯者:梁宇
審校:夏林
耐克股價(jià)在9月23日早間大漲,原因是這家運(yùn)動(dòng)裝備公司最新的季度財(cái)報(bào)明確地向世人表明:盡管其電子商務(wù)的激增可能受益于新冠疫情,,但這個(gè)增長(zhǎng)并非只是曇花一現(xiàn),。
9月22日晚些時(shí)候,耐克給華爾街帶來(lái)了一個(gè)驚喜,,當(dāng)時(shí)公司稱,,盡管公司在該財(cái)季早些時(shí)候關(guān)閉了眾多店面,但其截至8月31日的第一財(cái)季營(yíng)收達(dá)到了106億美元,,基本持平,。該業(yè)績(jī)高出投資者預(yù)期15億美元,推動(dòng)耐克股價(jià)在9月23日大漲10%。
線上銷(xiāo)售功不可沒(méi),,激增了83%,,為公司營(yíng)收額外貢獻(xiàn)了9億美元。這意味著電子商務(wù)目前已經(jīng)占到耐克銷(xiāo)售額的30%,,公司此前曾經(jīng)預(yù)計(jì)要到2023年才能夠?qū)崿F(xiàn)這一目標(biāo),。
誠(chéng)然,耐克數(shù)字業(yè)務(wù)的激增在很大程度上歸功于新冠疫情,,因?yàn)閷?shí)體店面在疫情期間的大規(guī)模關(guān)閉催生了大量的線上消費(fèi),。然而,耐克自己也采取了自救方式,,包括維持穩(wěn)定的新品發(fā)布,,開(kāi)發(fā)涵蓋購(gòu)物在內(nèi)的多功能應(yīng)用程序,例如運(yùn)動(dòng)培訓(xùn),,以及在公司將注意力從百貨店這類(lèi)批發(fā)商轉(zhuǎn)移時(shí)組建其專(zhuān)賣(mài)店,。
今年1月?lián)文涂耸紫瘓?zhí)行官的硅谷資深人士約翰?多納霍在電話會(huì)議上對(duì)投資者說(shuō):“得益于我們的數(shù)字優(yōu)勢(shì)以及公司全球資產(chǎn)組合的廣度,我們不僅可以度過(guò)眼下這個(gè)環(huán)境,,更能夠借此發(fā)展壯大,。”他還表示:“消費(fèi)者向線上轉(zhuǎn)移的加速趨勢(shì)將得以延續(xù),?!?/p>
當(dāng)然,電子商務(wù)能夠發(fā)展壯大的前提就是人們對(duì)公司的產(chǎn)品有購(gòu)買(mǎi)欲,。在上個(gè)財(cái)季,,耐克推出了新款訓(xùn)練鞋Air Zoom Tempo NEXT,它專(zhuān)注于耐用度和速度,,以補(bǔ)充之前專(zhuān)業(yè)運(yùn)動(dòng)員艾利烏德?基普科奇所穿的ZoomX Vaporfly NEXT鞋款,,基普科奇在去年打破了兩個(gè)小時(shí)的馬拉松障礙賽紀(jì)錄。評(píng)論人士說(shuō),,這款頗具爭(zhēng)議的鞋型為跑步者提供了不公平的優(yōu)勢(shì),,為耐克帶來(lái)了大量的關(guān)注度,并提升了其創(chuàng)新美譽(yù)度,。
耐克還針對(duì)跑步者推出了孕婦裝產(chǎn)品線,,多納霍稱此舉是公司努力從其女性運(yùn)動(dòng)裝競(jìng)爭(zhēng)對(duì)手手中爭(zhēng)搶市場(chǎng)份額的舉措之一。為了與露露檸檬運(yùn)動(dòng)裝進(jìn)行競(jìng)爭(zhēng),,耐克推出一個(gè)瑜伽服裝新產(chǎn)品線,。最近重啟的Air Max 90鞋款也讓公司受益匪淺。
盡管大多數(shù)品牌只是簡(jiǎn)單地制作了其應(yīng)用和電子商務(wù)網(wǎng)站購(gòu)物工具,,但耐克很久之前便意識(shí)到,,數(shù)字工具不能只用來(lái)購(gòu)物,,必須巧妙地融入客戶的生活方式,才可以獲得真正的回報(bào),。否則,,電子商務(wù)增長(zhǎng)通常僅意味著業(yè)務(wù)從左兜向右兜的轉(zhuǎn)移,而不是整體業(yè)績(jī)的增長(zhǎng),。
數(shù)年前,,這家鞋履生產(chǎn)商推出了其在線NikePlus項(xiàng)目,這個(gè)會(huì)員制項(xiàng)目擁有數(shù)千萬(wàn)會(huì)員,,有助于公司更好地理解每位客戶的興趣和購(gòu)物模式,,并最終向他們銷(xiāo)售更多的耐克產(chǎn)品。
耐克還廣泛受益于其耐克培訓(xùn)俱樂(lè)部應(yīng)用程序以及提供自動(dòng)導(dǎo)航服務(wù)的跑步應(yīng)用程序等工具,。多納霍稱,,超過(guò)半數(shù)的培訓(xùn)俱樂(lè)部應(yīng)用程序會(huì)員上個(gè)季度都使用該應(yīng)用程序進(jìn)行了鍛煉。這一點(diǎn)培養(yǎng)了消費(fèi)者的忠誠(chéng)度,,并讓耐克成為人們心目中的首要品牌,,同時(shí)將用戶引導(dǎo)至其電商網(wǎng)站。
他說(shuō):“只有那些與廣泛受眾有著深度聯(lián)系的可靠品牌才能夠在市場(chǎng)中勝出,?!?/p>
驚艷的季度業(yè)績(jī)還證實(shí)了耐克長(zhǎng)期策略:減少其對(duì)梅西和科爾士等批發(fā)商客戶的依賴,然后加強(qiáng)其自有的電商和專(zhuān)賣(mài)店業(yè)務(wù),。這意味著組建眾多的店面來(lái)幫助彌補(bǔ)在線訂單,,公司在疫情之前便已經(jīng)開(kāi)始了這項(xiàng)工作:第一季度此類(lèi)店面20%的營(yíng)收來(lái)自于交付電子商務(wù)訂單,有助于公司縮短交付時(shí)間,,并規(guī)避庫(kù)存積壓,。
首席執(zhí)行官稱,為了避免業(yè)界出現(xiàn)“耐克會(huì)在其數(shù)字業(yè)務(wù)呈爆炸式增長(zhǎng)時(shí)從實(shí)體店撤出”的類(lèi)似想法,,公司稱,自己正在全力開(kāi)設(shè)已經(jīng)規(guī)劃開(kāi)設(shè)的新店,,包括即將開(kāi)業(yè)的紐約店面,。
耐克通過(guò)預(yù)測(cè)消費(fèi)者的消費(fèi),已經(jīng)掀起了眾多顛覆零售和消費(fèi)品牌的趨勢(shì),,公司也希望繼續(xù)延續(xù)這一趨勢(shì),。
多納霍說(shuō):“我們正在加速推動(dòng)在正常零售環(huán)境下可能要在未來(lái)四至五年內(nèi)才可以出現(xiàn)的趨勢(shì)?!保ㄘ?cái)富中文網(wǎng))
譯者:梁宇
審校:夏林
Nike shares surged on September 23 morning after the athletic gear company's latest quarterly results made clear one thing: its e-commerce surge might have been helped by the COVID-19 outbreak, but it will be durable.
The company gave Wall Street a pleasant surprised late September 22 when it said revenue in the first fiscal quarter, which ended August 31, was essentially flat despite many stores being closed early in the period, coming in at $10.6 billion. That was $1.5 billion more than investors expected, sending Nike shares up 10% on September 23.
That increase was fueled by an 83% jump in online sales, adding $900 million to the company's top line. That means that e-commerce is now 30% of Nike's sales, a mark it had previously expected to hit only in 2023.
To be sure, Nike's digital surge got a big assist from the COVID-19 outbreak, which has pushed a big chunk of shopping online amid large-scale store closures. But Nike has helped itself by maintaining a steady stream of new products despite COVID-19-related supply chain upheaval, developing apps that go well beyond shopping to include things like athletic training, and building up its own stores as it shifts away from wholesalers like department stores.
"We can navigate, in fact we can thrive, in this environment thanks to our digital advantage and the full breadth of our global portfolio," John Donohoe, a Silicon Valley veteran who became Nike CEO in January, told investors on a conference call. "The accelerated consumer shift toward digital is here to stay," he added.
Of course, e-commerce can only thrive if people want a company's products. In its last quarter, Nike introduced a new training shoe, the Air Zoom Tempo NEXT, focused on endurance and pace, to complement the earlier ZoomX Vaporfly NEXT model that was used by the professional athlete, Eliud Kipchoge, who broke the two-hour marathon barrier last year. That controversial shoe, which critics said gave runners an unfair advantage, generated a lot of headlines for Nike and bolstered its reputation for innovation.
Nike also launched a line of maternity clothing for runners, something Donahoe says is part of the company's work to keep taking market share away from rivals in women's athletic wear. And in a shot across Lululemon Athletica's bow, Nike launched a new line of yoga wear. The company also benefited from its recently revamped Air Max 90 shoe.
While most brands have simply made their apps and e-commerce sites shopping tools, Nike has long understood that digital tools must do more than just support sales and have to insinuate themselves into customers' lifestyles to really pay off. Otherwise, e-commerce growth often just means business going from one avenue to another, rather than growing the overall pie.
A few years ago, the sneaker maker launched its online NikePlus program, a membership program with tens of millions of members that has helped the company better understand each customer's interests and shopping patterns, and ultimately sell them more of its products.
Nike is also benefiting wildly from tools like its Nike Training Club App and a running app that offers self-guided runs. Donahoe said more than half of the training club app members had done a workout using the app last quarter. That fosters loyalty with customers and keeps Nike top of mind—as well as filtering users to its commerce site.
"It’s the deeply connected authentic brands with scale that will win," he said.
The staggering quarterly results also validated Nike's long term strategy to reduce its reliance on wholesale customers like Macy's and Kohl's, and beef up its own e-commerce and stores business. That has meant equipping many stores to help fill online orders, something it stared before the pandemic: some 20% of revenue at such stores in the first quarter came from filling e-commerce orders, helping the company speed up delivery times and mitigate inventory build-up.
And lest anything think Nike is pulling back from physical retail even as its digital business explodes, the company said it's full steam ahead with the new stores it was already planning to open, including two New York stores in the next two weeks, the CEO said.
Nike has bucked many of the trends that have rocked retail and consumer brands by anticipating where shoppers were heading—a trend it hopes to continue.
"We are accelerating what probably would have happened in the retail environment on a naturally in the next four years to five years," said Donahoe.