????2013年的溝通目標(biāo)應(yīng)該是真實(shí)可信,。

????我一直在關(guān)注當(dāng)今世界需要什么,，碧昂斯是一個(gè)催化劑。和其他人一樣,，我也曾為她在美國(guó)總統(tǒng)就職日的表現(xiàn)深感震撼,，為她的美貌，她的嗓音……因此當(dāng)有傳言稱(chēng),，她可能是在假唱,，還強(qiáng)迫Marine Corps樂(lè)隊(duì)一起作假，不免讓人有些掃興,。

????我知道這很讓人掃興,，但很多藝人都假唱。

????碧昂斯的目標(biāo)是做到完美,。她不想犯錯(cuò),。但事實(shí)是即便她犯了錯(cuò)，她的表現(xiàn)可能也會(huì)讓人驚嘆,，像我們很多人那樣錯(cuò)過(guò)幾個(gè)音符,，只會(huì)顯得更真實(shí),。

????這讓我想到了包括商界領(lǐng)袖在內(nèi)的很多客戶，他們同樣擔(dān)心暴露真正的自我,，擔(dān)心把缺點(diǎn)顯現(xiàn)在員工和公眾面前,。

????我曾經(jīng)和醫(yī)療保健行業(yè)的一位高管合作，他總是堅(jiān)持使用提詞機(jī),，哪怕只是面對(duì)小規(guī)模群體的非正式講話,，因?yàn)樗嘈叛葜v稿撰寫(xiě)人會(huì)讓他的言辭更加得體。我問(wèn)他如何定義在這些情形下的成功,。是做到完美,，使用漂亮的零錯(cuò)誤句法？還是將演講與員工和客戶聯(lián)系起來(lái),？他承認(rèn)是后者,。我讓他每周練習(xí)根據(jù)提綱講話。慢慢地,，他開(kāi)始習(xí)慣偶然出現(xiàn)磕巴,，因?yàn)樗庾R(shí)到這就是我們講話的方式。聽(tīng)眾們告訴他,，他從沒(méi)講得這么好,，越來(lái)越連貫。

????還有一位女性,，她把零售生意打造成了一家數(shù)百萬(wàn)美元的公司,，但始終拒絕演講邀請(qǐng)和媒體采訪機(jī)會(huì),，因?yàn)樗ε伦约郝?tīng)起來(lái)不夠入時(shí)……擔(dān)心“聽(tīng)起來(lái)很土”,，用她自己的話說(shuō)。我讓她聽(tīng)了一些有口音的領(lǐng)導(dǎo)人視頻,，這些人同樣也坦誠(chéng)自己并不是全然胸有成竹,。我提醒她，她必須贏得很多高端聽(tīng)眾,，為她的業(yè)務(wù)獲得融資,。她試了幾次，還通過(guò)回放錄像逐步建立信心,。如今的她已是個(gè)中高手,。

????The communication goal for 2013 should be aiming for authenticity.

????I've been looking for what the world needs now, and Beyoncé was the catalyst. Like everyone else, I was in awe of her on Inauguration day--her beauty, her voice...and then it went just a bit flat with word that she was probably lip synching, forcing the Marine Corps band to fake it.

????Oh, I know it was cold, and plenty of entertainers lip synch.

????Beyoncé was aiming for perfection. She didn't want to make mistakes. But even if she had, she would have been amazing, and authentic, missing a few notes like the rest of us!

????It reminds me of so many clients, business leaders and all Type A's who fear showing their real selves, exposing shortcomings to their employees and the public.

????I worked with a top executive in the healthcare sector who would insist on using a teleprompter even with relatively small, informal groups because he said his speechwriter made him sound better. I asked him to define success in these settings. Was it being perfect, using beautiful syntax with no mistakes? Or was it bonding with his employees and customers? He decided on the latter. I had him practice talking from bullets every week. Eventually he got comfortable with a few stumbles because he realized that's the way we speak. His audiences told him he'd never spoken better and connected more completely.

????Then there's the woman who built a retail operation into a multimillion-dollar business and refuses speaking engagements and media opportunities that others would die for because she is afraid of sounding unsophisticated..."sounding stupid," to use her words. I had her listen to videos of leaders who have regional accents, who admit they don't have all the answers. I reminded her that she had to win over many sophisticated audiences to get the financing for her business. She got her feet wet, reviewed tapes to build her confidence, and she is now swimming laps.