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歡迎來(lái)到遠(yuǎn)程裁員時(shí)代:雇主們寧愿在客廳里解雇你,,也不愿意當(dāng)面解雇你

CHLOE BERGER
2023-04-24

越來(lái)越多的公司在宣布裁員時(shí)鼓勵(lì)員工居家辦公,。

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越來(lái)越多的公司鼓勵(lì)員工在裁員期間居家辦公,。這也未嘗不是件好事,。圖片來(lái)源:BLACKCAT—GETTY IMAGES

裁員往往讓人聯(lián)想到這樣的場(chǎng)景:?jiǎn)T工抱著塞滿個(gè)人物品的紙箱走出辦公室,。但在遠(yuǎn)程辦公世界里,這可能只是意味著你從床上爬起來(lái),,卻收到一封電子郵件,,說(shuō)你再也不用來(lái)上班了,然后你就可以繼續(xù)睡回籠覺(jué)了,。

在過(guò)去的一年里,,成千上萬(wàn)的員工成了砧板上的魚(yú)肉任人宰割:由于利率飆升、對(duì)經(jīng)濟(jì)衰退的擔(dān)憂以及疫情期間的過(guò)度招聘,,裁員繼續(xù)在工作場(chǎng)所蔓延,,越來(lái)越多的公司在宣布裁員時(shí)鼓勵(lì)員工居家辦公,。

據(jù)報(bào)道,百事公司(PepsiCo)在去年進(jìn)行裁員時(shí)也是這么做的,。谷歌(Google)1月采取了同樣的做法,,通過(guò)電子郵件裁掉了1.2萬(wàn)名員工,并鼓勵(lì)員工居家辦公,,以“接受噩耗”,。本周早些時(shí)候,麥當(dāng)勞(McDonald)要求其美國(guó)和部分國(guó)際公司的員工居家辦公三天,,以便遠(yuǎn)程發(fā)送裁員信息,。

歡迎來(lái)到遠(yuǎn)程裁員時(shí)代,在這個(gè)時(shí)代,,雇主們有時(shí)會(huì)不擇手段,,一心想讓員工至少有一部分時(shí)間重返辦公室工作,而當(dāng)他們需要裁員的時(shí)候,,就會(huì)很樂(lè)意讓員工居家辦公,。這聽(tīng)起來(lái)像是一種挽回面子或避免尷尬的策略,但賓夕法尼亞大學(xué)沃頓商學(xué)院管理學(xué)教授彼得·卡佩里(Peter Cappelli)表示,,這一舉措實(shí)際上可能更人性化,。

他在接受《財(cái)富》雜志采訪時(shí)表示:“如果你是一名遠(yuǎn)程工作者,我們讓你重返辦公室工作卻只是為了解雇你,,這種想法有點(diǎn)殘忍,。”

遠(yuǎn)程裁員還可以讓員工私下消化這一消息,,并管理隨之而來(lái)的復(fù)雜情緒,。雖然裁員帶來(lái)的恥辱感正在減弱,但當(dāng)一些員工抱著紙箱離開(kāi)時(shí),,他們?nèi)匀粫?huì)把裁員與羞恥聯(lián)系在一起,。在家里消化這一消息帶來(lái)的影響有助于緩解羞恥感。

一位熟悉麥當(dāng)勞遠(yuǎn)程裁員決定的消息人士告訴《財(cái)富》雜志:“過(guò)去,,員工們會(huì)被叫到一個(gè)窗戶(hù)全用紙糊起來(lái)的會(huì)議室,,然后不得不走回辦公桌前收拾東西,低著頭離開(kāi),。我認(rèn)為這樣做的目的是讓受影響的同事更有尊嚴(yán)地離開(kāi),,同時(shí),也能保護(hù)受影響同事的隱私,,并為他們提供一定程度的慰藉,。”

盡管如此,,通過(guò)Zoom或電子郵件裁員的想法聽(tīng)起來(lái)還是很殘酷——尤其是員工立即無(wú)法遠(yuǎn)程訪問(wèn)電腦,。但這都是裁員變革的一部分,,卡佩里說(shuō),裁員在過(guò)去是臨時(shí)性的,,主要針對(duì)加入工會(huì)的員工和合同制藍(lán)領(lǐng)工人,。我們今天所熟悉的永久性裁員——就像我們?cè)诳萍己徒鹑诘刃袠I(yè)看到的白領(lǐng)裁員——實(shí)際上是從20世紀(jì)80年代才開(kāi)始出現(xiàn)的。

一段時(shí)間以來(lái),,親口告訴員工被裁一直被認(rèn)為是專(zhuān)業(yè)性做法,,也是對(duì)為公司付出時(shí)間和精力的員工更人性化的做法,。但正如越來(lái)越多的遠(yuǎn)程裁員所證明的那樣,,情況自那以后發(fā)生了變化。

從電話留言到辦公室再到Zoom云會(huì)議

雖然通過(guò)Zoom裁員可能聽(tīng)起來(lái)像是一件新鮮事,,但這并不一定構(gòu)成員工解雇方式的巨大轉(zhuǎn)變,。卡佩里指出,,一代人以前,,公司通過(guò)電話留言(還記得電話留言嗎?)的方式解雇員工。這種做法并不受歡迎,,被認(rèn)為是一種很糟糕的做法,。

因此,人們鼓勵(lì)進(jìn)行面對(duì)面裁員,,以為員工提供更大支持,,并確保員工可以接受這一消息,如提供幫助和回答問(wèn)題,。但卡佩里認(rèn)為,,這更多地是出于責(zé)任感。

他說(shuō),,面對(duì)面裁員是正確的做法,,這更多地是出于“作為領(lǐng)導(dǎo)者,不能膽怯”的想法,。他補(bǔ)充說(shuō),,現(xiàn)實(shí)情況是,領(lǐng)導(dǎo)們一直在委托裁員,,而不是親口告訴員工要他們打包走人,。

卡佩里說(shuō),大蕭條后,,公司減少了裁員,,并開(kāi)始依賴(lài)公司律師的建議。他補(bǔ)充說(shuō),,這使得辦公室裁員方式比最初的做法更冷酷,,通常涉及護(hù)送員工離開(kāi)大樓,。

卡佩里說(shuō):“這就是按合同辦事,不講人情,。如果你要裁員,,最好是讓人們到某個(gè)地方去消化這一消息,這樣他們就不必應(yīng)對(duì)在老板或其他人面前走出辦公室時(shí)還得控制自己的情緒的尷尬情況,?!?/p>

卡佩里說(shuō),遠(yuǎn)程裁員不是“最佳做法”的觀點(diǎn)源于過(guò)去雇主和人力資源部門(mén)會(huì)提供幫助這一假設(shè),。隨著公司不再提供相關(guān)幫助,,辦公室內(nèi)裁員的做法也漸漸淡出人們的視野。在這一點(diǎn)上,,“為什么公開(kāi)進(jìn)行裁員更好呢?”他問(wèn)道,。

無(wú)論如何,在員工的眼中,,確實(shí)沒(méi)有什么好的裁員方式,,因?yàn)檫@意味著他們失業(yè)了,而這通常是管理失誤的結(jié)果,。但專(zhuān)家們最近告訴《財(cái)富》雜志的梅根?萊昂哈特(Megan Leonhardt),,傳達(dá)裁員消息時(shí)的語(yǔ)氣很重要,而如何執(zhí)行也很重要,。

似乎通知員工被裁的地點(diǎn)也很重要,。如果麥當(dāng)勞召集所有人都來(lái)辦公室辦公,這樣做并不一定會(huì)帶來(lái)更令人滿意的結(jié)果,,因?yàn)樵S多人只是在辦公室里提心吊膽地等待著最后通知,。卡佩里說(shuō),,讓通常進(jìn)行遠(yuǎn)程辦公的員工來(lái)辦公室卻只是為了解雇他們,,這會(huì)讓他們蒙受羞辱。(財(cái)富中文網(wǎng))

譯者:中慧言-王芳

裁員往往讓人聯(lián)想到這樣的場(chǎng)景:?jiǎn)T工抱著塞滿個(gè)人物品的紙箱走出辦公室,。但在遠(yuǎn)程辦公世界里,,這可能只是意味著你從床上爬起來(lái),卻收到一封電子郵件,,說(shuō)你再也不用來(lái)上班了,,然后你就可以繼續(xù)睡回籠覺(jué)了。

在過(guò)去的一年里,,成千上萬(wàn)的員工成了砧板上的魚(yú)肉任人宰割:由于利率飆升,、對(duì)經(jīng)濟(jì)衰退的擔(dān)憂以及疫情期間的過(guò)度招聘,裁員繼續(xù)在工作場(chǎng)所蔓延,,越來(lái)越多的公司在宣布裁員時(shí)鼓勵(lì)員工居家辦公,。

據(jù)報(bào)道,,百事公司(PepsiCo)在去年進(jìn)行裁員時(shí)也是這么做的。谷歌(Google)1月采取了同樣的做法,,通過(guò)電子郵件裁掉了1.2萬(wàn)名員工,,并鼓勵(lì)員工居家辦公,以“接受噩耗”,。本周早些時(shí)候,,麥當(dāng)勞(McDonald)要求其美國(guó)和部分國(guó)際公司的員工居家辦公三天,以便遠(yuǎn)程發(fā)送裁員信息,。

歡迎來(lái)到遠(yuǎn)程裁員時(shí)代,,在這個(gè)時(shí)代,雇主們有時(shí)會(huì)不擇手段,,一心想讓員工至少有一部分時(shí)間重返辦公室工作,,而當(dāng)他們需要裁員的時(shí)候,,就會(huì)很樂(lè)意讓員工居家辦公,。這聽(tīng)起來(lái)像是一種挽回面子或避免尷尬的策略,但賓夕法尼亞大學(xué)沃頓商學(xué)院管理學(xué)教授彼得·卡佩里(Peter Cappelli)表示,,這一舉措實(shí)際上可能更人性化,。

他在接受《財(cái)富》雜志采訪時(shí)表示:“如果你是一名遠(yuǎn)程工作者,我們讓你重返辦公室工作卻只是為了解雇你,,這種想法有點(diǎn)殘忍,。”

遠(yuǎn)程裁員還可以讓員工私下消化這一消息,,并管理隨之而來(lái)的復(fù)雜情緒,。雖然裁員帶來(lái)的恥辱感正在減弱,但當(dāng)一些員工抱著紙箱離開(kāi)時(shí),,他們?nèi)匀粫?huì)把裁員與羞恥聯(lián)系在一起,。在家里消化這一消息帶來(lái)的影響有助于緩解羞恥感。

一位熟悉麥當(dāng)勞遠(yuǎn)程裁員決定的消息人士告訴《財(cái)富》雜志:“過(guò)去,,員工們會(huì)被叫到一個(gè)窗戶(hù)全用紙糊起來(lái)的會(huì)議室,,然后不得不走回辦公桌前收拾東西,低著頭離開(kāi),。我認(rèn)為這樣做的目的是讓受影響的同事更有尊嚴(yán)地離開(kāi),,同時(shí),也能保護(hù)受影響同事的隱私,,并為他們提供一定程度的慰藉,。”

盡管如此,,通過(guò)Zoom或電子郵件裁員的想法聽(tīng)起來(lái)還是很殘酷——尤其是員工立即無(wú)法遠(yuǎn)程訪問(wèn)電腦,。但這都是裁員變革的一部分,,卡佩里說(shuō),裁員在過(guò)去是臨時(shí)性的,,主要針對(duì)加入工會(huì)的員工和合同制藍(lán)領(lǐng)工人,。我們今天所熟悉的永久性裁員——就像我們?cè)诳萍己徒鹑诘刃袠I(yè)看到的白領(lǐng)裁員——實(shí)際上是從20世紀(jì)80年代才開(kāi)始出現(xiàn)的。

一段時(shí)間以來(lái),,親口告訴員工被裁一直被認(rèn)為是專(zhuān)業(yè)性做法,,也是對(duì)為公司付出時(shí)間和精力的員工更人性化的做法。但正如越來(lái)越多的遠(yuǎn)程裁員所證明的那樣,,情況自那以后發(fā)生了變化,。

從電話留言到辦公室再到Zoom云會(huì)議

雖然通過(guò)Zoom裁員可能聽(tīng)起來(lái)像是一件新鮮事,但這并不一定構(gòu)成員工解雇方式的巨大轉(zhuǎn)變,??ㄅ謇镏赋觯淮艘郧?,公司通過(guò)電話留言(還記得電話留言嗎?)的方式解雇員工,。這種做法并不受歡迎,被認(rèn)為是一種很糟糕的做法,。

因此,,人們鼓勵(lì)進(jìn)行面對(duì)面裁員,以為員工提供更大支持,,并確保員工可以接受這一消息,,如提供幫助和回答問(wèn)題。但卡佩里認(rèn)為,,這更多地是出于責(zé)任感,。

他說(shuō),面對(duì)面裁員是正確的做法,,這更多地是出于“作為領(lǐng)導(dǎo)者,,不能膽怯”的想法。他補(bǔ)充說(shuō),,現(xiàn)實(shí)情況是,,領(lǐng)導(dǎo)們一直在委托裁員,而不是親口告訴員工要他們打包走人,。

卡佩里說(shuō),,大蕭條后,公司減少了裁員,,并開(kāi)始依賴(lài)公司律師的建議,。他補(bǔ)充說(shuō),這使得辦公室裁員方式比最初的做法更冷酷,通常涉及護(hù)送員工離開(kāi)大樓,。

卡佩里說(shuō):“這就是按合同辦事,,不講人情。如果你要裁員,,最好是讓人們到某個(gè)地方去消化這一消息,,這樣他們就不必應(yīng)對(duì)在老板或其他人面前走出辦公室時(shí)還得控制自己的情緒的尷尬情況?!?/p>

卡佩里說(shuō),,遠(yuǎn)程裁員不是“最佳做法”的觀點(diǎn)源于過(guò)去雇主和人力資源部門(mén)會(huì)提供幫助這一假設(shè)。隨著公司不再提供相關(guān)幫助,,辦公室內(nèi)裁員的做法也漸漸淡出人們的視野,。在這一點(diǎn)上,“為什么公開(kāi)進(jìn)行裁員更好呢?”他問(wèn)道,。

無(wú)論如何,,在員工的眼中,確實(shí)沒(méi)有什么好的裁員方式,,因?yàn)檫@意味著他們失業(yè)了,,而這通常是管理失誤的結(jié)果。但專(zhuān)家們最近告訴《財(cái)富》雜志的梅根?萊昂哈特(Megan Leonhardt),,傳達(dá)裁員消息時(shí)的語(yǔ)氣很重要,,而如何執(zhí)行也很重要。

似乎通知員工被裁的地點(diǎn)也很重要,。如果麥當(dāng)勞召集所有人都來(lái)辦公室辦公,這樣做并不一定會(huì)帶來(lái)更令人滿意的結(jié)果,,因?yàn)樵S多人只是在辦公室里提心吊膽地等待著最后通知,。卡佩里說(shuō),,讓通常進(jìn)行遠(yuǎn)程辦公的員工來(lái)辦公室卻只是為了解雇他們,,這會(huì)讓他們蒙受羞辱。(財(cái)富中文網(wǎng))

譯者:中慧言-王芳

Layoffs often conjure up visions of workers marching out of the office carrying a cardboard box stuffed with trinkets. But in a remote work world, it might just mean rolling out of bed to find an email that you never need to return to the office and then simply going back to sleep.

That’s been the case for thousands of workers who have been put on the chopping block within the past year; as layoffs continue to roll through the workplace due to rocketing interest rates, recession fears, and overhiring during the pandemic, more companies are encouraging people to work from home when they announce job cuts.

PepsiCo reportedly did as much when it conducted a round of layoffs last year. Google took the same route in January when letting go of 12,000 employees over email, encouraging workers to work from home to “absorb this difficult news.” And earlier this week, McDonald’s told its U.S. and some of its international corporate staff to work from home for three days so it can deliver layoff messages remotely.

Welcome to the era of remote layoffs, in which bosses who are sometimes hell-bent on having their workers in office at least part of the time are happy with letting them work from home when they need to let them go. It may sound like a tactic to save face or avoid an awkward march out, but UPenn Wharton School management professor Peter Cappelli says it might actually be the better move.

“If you’re a remote worker anyway, the idea that we’re gonna call you into the office just to lay you off is kind of cruel,” he tells Fortune.

Remote layoffs can also help workers privately process the news and all the complicated emotions that come with it. While the stigma surrounding layoffs is eroding, some workers still associate it with shame as they walk out with that cardboard box. Dealing with the impact from home can help alleviate some of that.

“It used to be that folks would be called into a conference room with the windows papered over and then have to walk back to their desk to get their things and leave with their heads down,” a source familiar with the decision behind Mcdonald’s remote layoffs told Fortune. “I think the goal here is really to provide dignity, confidentiality, and comfort to the impacted colleagues.”

Still, though, the idea of being laid off over Zoom or email can sound harsh—especially when workers are immediately cut off from accessing their computer. But it’s all part of the evolution of layoffs, which Cappelli says used to be temporary and focused on unionized and contracted blue-collar employees. The permanent layoffs that we’re familiar with today—like those we’ve been seeing rock the white-collar workforce in industries like tech and finance—have actually only been around have since the 1980s.

Conducting these in person has been considered the professional standard for a while, often believed to be the more humane approach for the worker who has put time and effort into the company. But as the growing number of remote layoffs prove, the landscape has changed since then.

From voicemail to the office to Zoom

While Zoom layoffs might sound like a new thing, they’re not necessarily a wild transformation to the way people are let go. Workers used to be laid off via voicemail (remember voicemail?) a generation ago, Cappelli points out. It wasn’t received well and considered to be bad practice.

So, face-to-face layoffs were encouraged as a way to provide greater support in ensuring the employee would be okay, such as offering assistance and answer questions. But Cappelli believes the intentions behind this were more about accountability than anything.

A lot of the idea behind doing it face-to-face as the right thing “was more about not being chicken as leaders,” he says, adding that the reality is that leaders have always delegated layoffs rather than telling employees themselves to pack their bags.

And, Cappelli says, companies cut down on offboarding after the Great Recession and have come to rely on their corporate lawyers’ advice. It’s made in-office layoffs more cold than what they originated as, he adds, often involving escorting workers out of the building.

“It’s just really contractual, and really impersonal,” Cappelli says. “And if you’re going to do that, it’s surely better to let people take the news someplace where they don’t have the public embarrassment of walking out of this office and having to keep their emotions under control in front of their boss or somebody else.”

The idea that remote layoffs aren’t in “best practice” are therefore rooted in old assumptions of the assistance that bosses and HR used to provide, Cappelli says. With these resources gone, it seems like the need for in-office layoffs has faded. At that point, “Why is it better to do it in public?” he asks.

Regardless, there really is no good kind of layoff in the eyes of workers, considering that it means they’re out of the job—and that it’s typically the result of management gone wrong. But tone and execution when the news is delivered matters, experts recently told Fortune’s Megan Leonhardt.

So too, it seems, does the location. McDonald’s bringing everyone in wouldn’t necessarily bring about a more pleasant scenario, as many would just be in the office waiting for the foot to drop. Calling typically remote workers into the office simply to be laid off, Cappelli says, would be humiliating.

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