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后疫情時(shí)代:導(dǎo)師制度仍不過時(shí)

STACY JANIAK
2022-01-02

我們應(yīng)該在傳統(tǒng)的“師帶徒”的理念和實(shí)踐上有所突破,惟其如此,才能在當(dāng)今千變?nèi)f化的世界中最大地發(fā)揮其潛能,。

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圖片來源:CHRIS J RATCLIFFE - GETTY IMAGES

雖然人們很早就認(rèn)識(shí)到了“師帶徒”的好處,,但現(xiàn)在的企業(yè)領(lǐng)導(dǎo)者面臨的一個(gè)問題是,在如今這個(gè)職場新時(shí)代中,,傳統(tǒng)的“師帶徒”模式應(yīng)該如何繼續(xù),,才能夠滿足多元化職場和企業(yè)增長的需要。

作為德勤公司的首席增長官,,我會(huì)花很多時(shí)間思考:作為企業(yè)的一份子,,我們應(yīng)該怎樣團(tuán)結(jié)協(xié)作,去促進(jìn)企業(yè)的增長,。我認(rèn)為,,不論是對(duì)企業(yè)還是對(duì)社會(huì)來說,花時(shí)間“傳幫帶”下一代的領(lǐng)導(dǎo)者,,都是我們?nèi)〉贸晒头睒s的必由之路之一,。

新冠疫情催生了一種線上線下混合的工作模式,從而徹底地改變了我們的工作方式,,而且這種變化可以說是不可逆的,。盡管如此,“師帶徒”模式仍然可以在促進(jìn)職場包容性,、培養(yǎng)人才和促進(jìn)增長方面發(fā)揮不可或缺的作用,。但是,我們還應(yīng)該在傳統(tǒng)的“師帶徒”的理念和實(shí)踐上有所突破,,惟其如此,,才能在當(dāng)今千變?nèi)f化的世界中最大地發(fā)揮其潛能。

職場的變化

新冠疫情已經(jīng)深刻地改變了職場格局,,并且加速了近年來的一些轉(zhuǎn)型趨勢,。德勤的一份民調(diào)顯示,有68%的企業(yè)表示他們已經(jīng)采取了混合辦公模式,?!把鄄灰娦牟粺边@句話已經(jīng)不適用于遠(yuǎn)程辦公族了,。在混合辦公模式下,人與人的連接模式似乎也與以往有所不同了,。但只要我們調(diào)整我們的工作模式和行為,,混合辦公也是可以相當(dāng)高產(chǎn)的。

拿我自己舉個(gè)例子:我有一張滾動(dòng)更新的表格,,上面記著我和“徒弟”們最后一次聯(lián)系的日期,,這樣做是為了避免太長時(shí)間和他們沒有聯(lián)系。以前,,我經(jīng)常強(qiáng)調(diào)“徒弟”們應(yīng)該主動(dòng)和我約時(shí)間,,但是自從進(jìn)入混合辦公模式以來,我發(fā)現(xiàn),,越是在這種特殊時(shí)期,,作為“師傅”,我們?cè)綉?yīng)該比往常更加關(guān)注“徒弟”們的需求,。

新的職場協(xié)作模式改變了人們的溝通方式,,進(jìn)而也改變了我們帶徒弟的方式。今天的師徒關(guān)系也應(yīng)該采取線上線下相結(jié)合的模式,?!皫煾怠睉?yīng)該想方設(shè)法讓每次互動(dòng)更有目的性、更靈活,、更有效果?,F(xiàn)在很多時(shí)候我們沒辦法到他們的辦公室里去,也沒有辦法把他叫我到我們辦公室里來,,這就更要求我們?cè)趲А巴降堋钡臅r(shí)候更加有目的,、有計(jì)劃,做好更充分的準(zhǔn)備,。

人才市場的變化

不可否認(rèn),,技術(shù)和人才是密不可分的關(guān)系?!敦?cái)富》和德勤近期進(jìn)行的一項(xiàng)CEO調(diào)查發(fā)現(xiàn),,CEO們?nèi)匀徽J(rèn)為人才是當(dāng)前企業(yè)領(lǐng)導(dǎo)者變臨的最大的挑戰(zhàn)。現(xiàn)在美國的人才市場可以說異?;鸨?。有些人認(rèn)為,現(xiàn)在人才市場已經(jīng)進(jìn)入了“大洗牌”的時(shí)代,,那些穩(wěn)扎穩(wěn)打構(gòu)建混合辦公模式的企業(yè),,必將更容易吸引、培養(yǎng)和留住最好的人才,。

“師帶徒”能夠提高員工對(duì)工作的滿意度和對(duì)企業(yè)的忠誠度,。而對(duì)一名員工來說,,他不管是當(dāng)“師傅”還是當(dāng)“徒弟”,,都有助于形成更強(qiáng)烈的公司文化意識(shí),,使他感到自己更受重視,并且對(duì)自己以后在企業(yè)的發(fā)展道路更有信心,。大多數(shù)員工最在意的,,就是在工作中被賦予更多權(quán)力,使自己對(duì)工作有更高的滿意度,,并且促進(jìn)自己的職業(yè)發(fā)展,。

“師帶徒”可以幫助員工拓展知識(shí)技能,開拓對(duì)企業(yè)乃至對(duì)整個(gè)職業(yè)選擇的視野,。它可以發(fā)現(xiàn)和填補(bǔ)員工的知識(shí)盲區(qū),,幫企業(yè)建立更強(qiáng)大的人才庫。

根據(jù)德勤統(tǒng)計(jì),,有67%的求職者(以及89%的黑人求職者)表示,,職場多元化是他們求職時(shí)會(huì)考慮的重要因素之一。而一個(gè)“師傅”的傾情教導(dǎo),,會(huì)讓員工感到企業(yè)愿意為自己進(jìn)行投資,,產(chǎn)生一種被接納感,從而會(huì)提高人才的保留度,。

領(lǐng)導(dǎo)角色的變化

“師帶徒”可以為培養(yǎng)全面發(fā)展的領(lǐng)導(dǎo)者開辟一條捷徑,,并有助于促進(jìn)企業(yè)的包容性發(fā)展。簡單看一下美國多數(shù)企業(yè)董事會(huì)和高管層的人事構(gòu)成,,你就會(huì)發(fā)現(xiàn),,美國企業(yè)人才隊(duì)伍的多樣性迫切需要提高。德勤的調(diào)查顯示,,大約94%的CEO將人才的多元化,、平等和包容視為一項(xiàng)“戰(zhàn)略要?jiǎng)?wù)”。而在這個(gè)問題上,,由“師帶徒”模式培養(yǎng)出來的新一代領(lǐng)導(dǎo)者自然就會(huì)明白,,如果致力于解決包容和公平的問題,企業(yè)和社會(huì)就永遠(yuǎn)無法充分享受長期的增長和繁榮,。

“師帶徒”并非只是“師傅”對(duì)“徒弟”的單方面付出,,而是對(duì)雙方都有益。從“師傅”的角度看,,它有利于領(lǐng)導(dǎo)者在專業(yè)上和人際能力上進(jìn)一步成長——比如它能夠提高“師傅”的積極傾聽和共情能力,,以及提供有益反饋的能力。另外,,擁有濃厚的師徒文化的企業(yè)也可能出現(xiàn)一些非傳統(tǒng)的師徒模式,,比如新員工教老員工新技術(shù),,同事之間互相學(xué)習(xí),甚至組團(tuán)開展“傳幫帶”等等,。

就我個(gè)人而言,,我很幸運(yùn)曾經(jīng)擁有很多優(yōu)秀的“師傅”,我也親自見證了他們?cè)谖衣殬I(yè)生涯不同階段發(fā)揮的寶貴作用,。好的“師傅”可以開拓你的視野,,讓你發(fā)現(xiàn)更好的機(jī)會(huì),并且?guī)湍阕龊米プ∷鼈兊臏?zhǔn)備,。這不就是企業(yè)增長的關(guān)竅所在嗎,?(財(cái)富中文網(wǎng))

本文作者Stacy Janiak是德勤公司首席增長官,負(fù)責(zé)將德勤的服務(wù)能力和資產(chǎn)帶入市場以加速增長,,同時(shí)為客戶提供大膽的,、集成的、數(shù)字化的解決方案,、服務(wù)和見解,。她目前也是德勤美國執(zhí)委會(huì)和全球董事會(huì)的成員。

譯者:樸成奎

雖然人們很早就認(rèn)識(shí)到了“師帶徒”的好處,,但現(xiàn)在的企業(yè)領(lǐng)導(dǎo)者面臨的一個(gè)問題是,,在如今這個(gè)職場新時(shí)代中,傳統(tǒng)的“師帶徒”模式應(yīng)該如何繼續(xù),,才能夠滿足多元化職場和企業(yè)增長的需要,。

作為德勤公司的首席增長官,我會(huì)花很多時(shí)間思考:作為企業(yè)的一份子,,我們應(yīng)該怎樣團(tuán)結(jié)協(xié)作,,去促進(jìn)企業(yè)的增長。我認(rèn)為,,不論是對(duì)企業(yè)還是對(duì)社會(huì)來說,,花時(shí)間“傳幫帶”下一代的領(lǐng)導(dǎo)者,都是我們?nèi)〉贸晒头睒s的必由之路之一,。

新冠疫情催生了一種線上線下混合的工作模式,,從而徹底地改變了我們的工作方式,而且這種變化可以說是不可逆的,。盡管如此,,“師帶徒”模式仍然可以在促進(jìn)職場包容性、培養(yǎng)人才和促進(jìn)增長方面發(fā)揮不可或缺的作用,。但是,,我們還應(yīng)該在傳統(tǒng)的“師帶徒”的理念和實(shí)踐上有所突破,惟其如此,才能在當(dāng)今千變?nèi)f化的世界中最大地發(fā)揮其潛能,。

職場的變化

新冠疫情已經(jīng)深刻地改變了職場格局,,并且加速了近年來的一些轉(zhuǎn)型趨勢。德勤的一份民調(diào)顯示,,有68%的企業(yè)表示他們已經(jīng)采取了混合辦公模式,。“眼不見心不煩”這句話已經(jīng)不適用于遠(yuǎn)程辦公族了,。在混合辦公模式下,,人與人的連接模式似乎也與以往有所不同了,。但只要我們調(diào)整我們的工作模式和行為,,混合辦公也是可以相當(dāng)高產(chǎn)的。

拿我自己舉個(gè)例子:我有一張滾動(dòng)更新的表格,,上面記著我和“徒弟”們最后一次聯(lián)系的日期,,這樣做是為了避免太長時(shí)間和他們沒有聯(lián)系。以前,,我經(jīng)常強(qiáng)調(diào)“徒弟”們應(yīng)該主動(dòng)和我約時(shí)間,,但是自從進(jìn)入混合辦公模式以來,我發(fā)現(xiàn),,越是在這種特殊時(shí)期,,作為“師傅”,我們?cè)綉?yīng)該比往常更加關(guān)注“徒弟”們的需求,。

新的職場協(xié)作模式改變了人們的溝通方式,,進(jìn)而也改變了我們帶徒弟的方式。今天的師徒關(guān)系也應(yīng)該采取線上線下相結(jié)合的模式,?!皫煾怠睉?yīng)該想方設(shè)法讓每次互動(dòng)更有目的性、更靈活,、更有效果?,F(xiàn)在很多時(shí)候我們沒辦法到他們的辦公室里去,也沒有辦法把他叫我到我們辦公室里來,,這就更要求我們?cè)趲А巴降堋钡臅r(shí)候更加有目的,、有計(jì)劃,做好更充分的準(zhǔn)備,。

人才市場的變化

不可否認(rèn),,技術(shù)和人才是密不可分的關(guān)系?!敦?cái)富》和德勤近期進(jìn)行的一項(xiàng)CEO調(diào)查發(fā)現(xiàn),,CEO們?nèi)匀徽J(rèn)為人才是當(dāng)前企業(yè)領(lǐng)導(dǎo)者變臨的最大的挑戰(zhàn)。現(xiàn)在美國的人才市場可以說異?;鸨?。有些人認(rèn)為,,現(xiàn)在人才市場已經(jīng)進(jìn)入了“大洗牌”的時(shí)代,那些穩(wěn)扎穩(wěn)打構(gòu)建混合辦公模式的企業(yè),,必將更容易吸引,、培養(yǎng)和留住最好的人才。

“師帶徒”能夠提高員工對(duì)工作的滿意度和對(duì)企業(yè)的忠誠度,。而對(duì)一名員工來說,,他不管是當(dāng)“師傅”還是當(dāng)“徒弟”,都有助于形成更強(qiáng)烈的公司文化意識(shí),,使他感到自己更受重視,,并且對(duì)自己以后在企業(yè)的發(fā)展道路更有信心。大多數(shù)員工最在意的,,就是在工作中被賦予更多權(quán)力,,使自己對(duì)工作有更高的滿意度,并且促進(jìn)自己的職業(yè)發(fā)展,。

“師帶徒”可以幫助員工拓展知識(shí)技能,,開拓對(duì)企業(yè)乃至對(duì)整個(gè)職業(yè)選擇的視野。它可以發(fā)現(xiàn)和填補(bǔ)員工的知識(shí)盲區(qū),,幫企業(yè)建立更強(qiáng)大的人才庫,。

根據(jù)德勤統(tǒng)計(jì),有67%的求職者(以及89%的黑人求職者)表示,,職場多元化是他們求職時(shí)會(huì)考慮的重要因素之一,。而一個(gè)“師傅”的傾情教導(dǎo),會(huì)讓員工感到企業(yè)愿意為自己進(jìn)行投資,,產(chǎn)生一種被接納感,,從而會(huì)提高人才的保留度。

領(lǐng)導(dǎo)角色的變化

“師帶徒”可以為培養(yǎng)全面發(fā)展的領(lǐng)導(dǎo)者開辟一條捷徑,,并有助于促進(jìn)企業(yè)的包容性發(fā)展,。簡單看一下美國多數(shù)企業(yè)董事會(huì)和高管層的人事構(gòu)成,你就會(huì)發(fā)現(xiàn),,美國企業(yè)人才隊(duì)伍的多樣性迫切需要提高,。德勤的調(diào)查顯示,大約94%的CEO將人才的多元化,、平等和包容視為一項(xiàng)“戰(zhàn)略要?jiǎng)?wù)”,。而在這個(gè)問題上,由“師帶徒”模式培養(yǎng)出來的新一代領(lǐng)導(dǎo)者自然就會(huì)明白,,如果致力于解決包容和公平的問題,,企業(yè)和社會(huì)就永遠(yuǎn)無法充分享受長期的增長和繁榮。

“師帶徒”并非只是“師傅”對(duì)“徒弟”的單方面付出,而是對(duì)雙方都有益,。從“師傅”的角度看,,它有利于領(lǐng)導(dǎo)者在專業(yè)上和人際能力上進(jìn)一步成長——比如它能夠提高“師傅”的積極傾聽和共情能力,以及提供有益反饋的能力,。另外,,擁有濃厚的師徒文化的企業(yè)也可能出現(xiàn)一些非傳統(tǒng)的師徒模式,比如新員工教老員工新技術(shù),,同事之間互相學(xué)習(xí),,甚至組團(tuán)開展“傳幫帶”等等。

就我個(gè)人而言,,我很幸運(yùn)曾經(jīng)擁有很多優(yōu)秀的“師傅”,,我也親自見證了他們?cè)谖衣殬I(yè)生涯不同階段發(fā)揮的寶貴作用。好的“師傅”可以開拓你的視野,,讓你發(fā)現(xiàn)更好的機(jī)會(huì),,并且?guī)湍阕龊米プ∷鼈兊臏?zhǔn)備。這不就是企業(yè)增長的關(guān)竅所在嗎,?(財(cái)富中文網(wǎng))

本文作者Stacy Janiak是德勤公司首席增長官,負(fù)責(zé)將德勤的服務(wù)能力和資產(chǎn)帶入市場以加速增長,,同時(shí)為客戶提供大膽的,、集成的、數(shù)字化的解決方案,、服務(wù)和見解,。她目前也是德勤美國執(zhí)委會(huì)和全球董事會(huì)的成員。

譯者:樸成奎

While the benefits of mentorship have long been realized, a question facing today’s business leader is how mentorship evolves and how it can support the diverse workforce and growth needed to thrive in this new era of work.

In my role as chief growth officer at Deloitte, I spend a lot of time thinking about the ways we can come together as an organization to collaborate and drive growth. I believe that investing time to mentor the next generation of leaders is one of the many paths we should travel to achieve success and prosperity, both in business and society.

While the pandemic ushered in a hybrid work model and irrevocably altered the way we work, mentorship can continue to play a critical role in facilitating inclusion, developing talent, and positioning organizations for growth. However, we should evolve our idea of mentorship and its practices to maximize its potential in today’s dynamic world.

An evolving workplace

The pandemic has drastically shifted the workplace and significantly accelerated much of the transformation that was already underway in recent years. A Deloitte survey found that 68% of companies say they are ready to move to a hybrid work model. "Out of sight, out of mind" no longer applies, and while connections look different in the hybrid world, they should still have every opportunity to flourish if we adapt our work styles and behaviors.

As a personal best practice, I keep a running list of my mentees and the dates of our last touchpoint to ensure we don’t go too long without a connection. In the past, I’ve often stressed the importance of mentees taking the lead in reaching out to get time on my calendar, but in the hybrid work model, I’ve found we as mentors should be more attuned to the needs of our mentees and lean in a little more than normal when the situation calls for it.

The new shape of collaboration has changed how we communicate and, by extension, how we mentor. Today’s mentoring relationships should combine the best of in-person and virtual connections. Mentors should commit to making each interaction more purposeful, productive, and flexible. When we can’t pop into someone’s office or pass them in the hallway, it requires us to be more intentional, and more deliberate than we’re used to being.

An evolving talent market

Without a doubt, technology and talent go hand in hand. In a recent Fortune/Deloitte CEO survey, CEOs named talent as one of the biggest challenges leaders face today. The talent market is remarkably hot. In the era some are calling the Great Reshuffle, organizations that take intentional steps toward building a hybrid work model are likely going to be much more adept at attracting, developing, and retaining the best talent.

Mentorship can help improve job satisfaction and inspire loyalty. When an organization can engage employees, whether as mentors or mentees, they also develop a stronger sense of company culture, feel more valued, and have confidence in their ability to drive their own career path within the organization. Most workers want to be empowered where it matters most: in the work they do and how it leads to greater job satisfaction while advancing their careers.

Mentorship helps workers expand their skill sets and develop a broader perspective on the organization and their career options. It can help identify and correct gaps in knowledge and build a stronger talent pool.

According to Deloitte’s The Equity Imperative, 67% of job seekers (and 89% of Black job seekers) report that a diverse workforce is important when considering a job offer. Here, mentorship can play a large part in helping talent feel invested, in fostering inclusion, and in increasing the likelihood of retention.

The evolving role of leadership

Mentorship can cut a clear path to creating a pipeline of well-rounded leaders, contributing to a future of inclusive prosperity. A cursory glance at the makeup of most boards and C-suites will show that more diversity is sorely needed. Some 94% of CEOs in Deloitte’s The Equity Imperative found diversity, equity, and inclusion (DEI) to be a “strategic priority.” Here, mentorship can help develop a generation of leaders who inherently understand that without a commitment to inclusion and equity, both business and society will never fully enjoy long-term growth and prosperity.

Mentorship exposes both the mentors and mentees to different perspectives. It helps established leaders grow professionally and personally by practicing skills such as active listening and empathy, as well as imparting valuable feedback. Organizations with a robust mentoring culture may also find that nontraditional mentoring relationships develop. This can take the form of newer employees helping more experienced employees with tasks like onboarding technology, peers mentoring peers, or the emergence of group mentoring engagements.

Personally, I’ve been lucky to have many great mentors, and I’ve seen firsthand the invaluable role they have played at different stages of my career. Mentors can help expand your field of vision, enable you to better see opportunities ahead, and help you prepare to seize them. Isn’t that what growth is all about?

Stacy Janiak is chief growth officer of Deloitte LLP, responsible for bringing the breadth of Deloitte’s service capabilities and assets to the market to accelerate growth while delivering bold, integrated, digitally enabled business solutions, services, and insights for Deloitte’s clients. She is currently a member of Deloitte’s U.S. executive committee and global board of directors.

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