????Successful leadership is not about being tough or soft, sensitive or assertive, but about a set of attributes. First and foremost is character.

????成功的領(lǐng)導(dǎo),，說的不是強硬還是柔和，也不是是否敏感或斬釘截鐵,，而是一系列特質(zhì),。首先和重要的，就是性格,。

????——沃倫?本尼斯（Warren Bennis,組織理論大師）