5招搞定“咆哮帝”老板
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????4. 重新敘述對(duì)方大聲叫喊的內(nèi)容。科恩表示,，當(dāng)你理解了對(duì)方試圖表達(dá)的觀點(diǎn)時(shí),，他們往往能平靜下來,，停止叫喊,。所以，嘗試用自己的語言重新敘述對(duì)方叫喊的內(nèi)容：“如果我沒理解錯(cuò)的話,，你的意思是說我們需要……”當(dāng)上司對(duì)你叫喊時(shí),，如果你能控制住自己的本能反應(yīng)，用心傾聽他要表達(dá)的實(shí)質(zhì)內(nèi)容,，你會(huì)發(fā)現(xiàn),，他可能正在表達(dá)重要的信息。如果是這樣的話,，表明自己理解了對(duì)方的真實(shí)意圖,，或許就能讓對(duì)方偃旗息鼓,。 ????5. 提前準(zhǔn)備解決方案。科恩表示,，如果你提前就知道,，發(fā)生了某件事情會(huì)讓上司怒火中燒，“那就不要毫無準(zhǔn)備地走進(jìn)會(huì)議室,。提前想出一些可以解決問題的方案——最好是有創(chuàng)意的,、出人意料的方案。意料之外的解決方案能讓怒吼的人冷靜下來,，停止咆哮,，開始考慮這個(gè)自己沒有想到的方法?！碑?dāng)然,，在提出這些方案的時(shí)候要輕聲細(xì)語。不久,，他就能領(lǐng)會(huì)到你的意圖,。
????總而言之，或許等你在這個(gè)崗位工作超過兩個(gè)月之后,，你也會(huì)像那位同事一樣,，對(duì)上司的怒吼無動(dòng)于衷?？贫髡f：“如果你知道這只是上司應(yīng)對(duì)壓力的一種方式,，沒什么大不了的，為什么還要為此而煩惱,？要提醒自己,，失去控制，對(duì)別人大聲叫喊,，只會(huì)降低他自己的職業(yè)信用,，并不會(huì)影響你的信用?！贝_實(shí)如此,。 反饋：你的上司或同事是否經(jīng)常大喊大叫？你如何應(yīng)對(duì)這種情況,？歡迎評(píng)論,。（財(cái)富中文網(wǎng)） ????譯者：劉進(jìn)龍/汪皓???? |
????4. Restate what he's yelling about. Sometimes yellers calm down when it's clear you've understood the point they're trying to make, Cohen says. So try repeating back to him what he just shouted, but in your own words: "If I understand you correctly, you're saying we need to…." "If you can get past your gut reaction to being yelled at and listen to the substance of what your boss is saying, he may be revealing important information," Cohen notes. If so, showing that you've heard it might help reduce the volume. ????5. Prepare a solution ahead of time. If you know in advance that something has happened that's likely to set him off, "don't go into a meeting unprepared. Come up with some ideas about how to address whatever the issue is -- ideally, some creative, surprising ones," says Cohen. "A surprise often throws a yeller off-kilter and makes him stop and consider an approach that may not have occurred to him." Again, when you present these, speak softly. After a while, he may take the hint. ????All that said, Cohen wonders if maybe, when you've been in this job for longer than two months, you'll become as blasé about the noise as your more seasoned colleague is. "If you know this is just the way this person reacts to stress, and it doesn't mean anything, why let it bother you?" he says. "Remind yourself that losing control and shouting at people detracts from his professional credibility, not yours." True. Talkback: Have you ever worked for, or with, someone who yelled all the time? How did you handle it? Leave a comment below. |
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