盡管已經(jīng)有了更多的溝通工作，但對(duì)于商務(wù)交流來(lái)說(shuō),，郵件仍然是最為主要的方式,。也許是疏于鍛煉，所以很多人覺(jué)得,，寫(xiě)英文郵件是件令人頭疼的事,。

英孚教育職業(yè)發(fā)展部Annie老師將向大家介紹幾條商務(wù)郵件寫(xiě)作小技巧，幫助您撰寫(xiě)出出色郵件,。

1) K.I.S.S. (Keep it simple, stupid!) – People have lots of emails to read every day. Make sure your emails are easy to understand and have clear actions.

K.I.S.S.原則——盡量簡(jiǎn)潔,。人們每天要接收大量郵件，所以確保你的郵件簡(jiǎn)單易懂和思路清晰,。

例如,，如果是要求開(kāi)會(huì)，就不需要過(guò)多的鋪墊,，直接寫(xiě)明時(shí)間,、地點(diǎn)等主要因素就夠了。

Meeting Request: Let’s have our weekly meeting on Feb 18th , at 10:30 AM in Meeting room.

@Lisa, could you please take the meeting minutes this time.

@Chris, please buy some snacks and drinks for each person.

訂于2月18日早上10:30在2號(hào)會(huì)議室開(kāi)周例會(huì),，請(qǐng)Lisa做會(huì)議紀(jì)要,，請(qǐng)Chris為每個(gè)人準(zhǔn)備點(diǎn)心和飲品。

2) Who are you? What do you want– Make sure you introduce yourself clearly and concisely and let the reader know why you are writing to them.

寫(xiě)英文郵件時(shí),，記得介紹自己,、說(shuō)清你想要什么——?jiǎng)?wù)必簡(jiǎn)明扼要地自我介紹，使收件人了解郵件的目的,。

例如：Jane作為上海區(qū)域經(jīng)理加入了A公司,，她整理了客戶(hù)資料后給John發(fā)了一封郵件：

Hi John, Hope this mail finds you well. I am Jane, SH regional manager from A; I’m contacting you today regarding our upcoming collaboration.

你好John，見(jiàn)信安好,。我是A公司的上海區(qū)域經(jīng)理Jane,。這封郵件是關(guān)于接下來(lái)雙方合作的事宜。

3) Clear Subject Lines – Ensure that your subject line gives clear direction so the email can be easily identified.

醒目的標(biāo)題,。務(wù)必使收件人看完標(biāo)題后一目了然,。

范例：市場(chǎng)部員工小美去電視臺(tái)采訪,，偶遇老同學(xué)，順便為公司談了一個(gè)合作,，她回到辦公室給老板發(fā)郵件,，題目是Potential marketing recourse with xx TV的郵件。

有時(shí)候,，一個(gè)標(biāo)題就可以說(shuō)清楚郵件內(nèi)容,，甚至正文都可以免了。

4) Highlight key information , then give more requires – If you have timeline for what needs to be done, make both of them clear.

強(qiáng)調(diào)關(guān)鍵信息,，再闡明具體要求-如果你需要他人在時(shí)間期限內(nèi)完成某事,，請(qǐng)清晰明了地表達(dá)對(duì)時(shí)限和任務(wù)的要求。

例如：HR小琪給剛?cè)肼毜腂ruce發(fā)郵件： It is VERY IMPORTANT that we go through the visa procedure soon tomorrow . Please MEET with me at 13:00 on the 7th floor of the office for this to be done.

明天最重要的是簽證手續(xù)盡量早點(diǎn)辦完,，請(qǐng)?jiān)谙挛?:00到7樓的辦公室與我見(jiàn)面,。

5) Top-Down Communication – Make sure that the most important information is included towards the top of the email.

根據(jù)信息的重要程度由上而下的溝通—確保把最關(guān)鍵的信息在郵件中置頂。老外喜歡開(kāi)門(mén)見(jiàn)山,，但單刀直入，郵件中要盡量避免過(guò)多不必要的寒暄,，確保最重要的信息最先被對(duì)方知曉,。

例如：老板發(fā)郵件給市場(chǎng)全體員工說(shuō)明市場(chǎng)部主管Jane延遲入職的原因。

Jane will not be able to join us until March 15th. This is because of the rules surrounding her current contract. She will still be able to join us for the seminar on the Feb. 8th.

因?yàn)镴ane目前合同一些條款的規(guī)定,，在3月15日之前不能加入我們,。她仍然會(huì)在2月8日參加我們的研討會(huì)。

6) Signatures – Make sure your signature includes your business area, title, department and contact information , which can identify clearly who you are.

署名信息到位-確保你的署名包含你的業(yè)務(wù)領(lǐng)域,，部門(mén)信息,，頭銜以及聯(lián)系方式，以便收件人更清晰地了解你,。

例如：

Best Wishes,

Lucy. Yang
Sales Manager
XXXX Company
1/F XXX Plaza, XX Street,Shanghai, China
Tel: +86 133 XXXXXXX Skype: *****
www.XXXXXX.com

Sometimes by reading your signature people can know if they are talking to the right person.

有的時(shí)候一個(gè)完整的署名能夠直觀地展示您的權(quán)限與興趣點(diǎn),，省去很多不必要的溝通。