奢侈經(jīng)濟(jì)開(kāi)始復(fù)蘇,,區(qū)域表現(xiàn)參差不齊
????奢侈酒店業(yè)正在復(fù)蘇?盡管在美國(guó)可能并非完全如此,,但上周四,,麗思卡爾頓酒店集團(tuán)(Ritz-Carlton Hotel Company)宣布了一攬子計(jì)劃:到2016年,在其現(xiàn)有的75家酒店的基礎(chǔ)上,,再增加36家,,地點(diǎn)遍及從波多黎各到越南的廣大地區(qū)。 ????2011年,,該公司不僅營(yíng)業(yè)收入,、入住率、平均房?jī)r(jià)均呈上升之勢(shì),;而且,,它亦重拾顧客們已經(jīng)習(xí)以為常的一貫作風(fēng),比如在香港開(kāi)設(shè)世界“最高的”酒店:該酒店占據(jù)了香港環(huán)球貿(mào)易廣場(chǎng)的第102~118層,。 ????《財(cái)富》(Fortune)就中國(guó),、阿拉伯之春,、以及所謂的“美國(guó)國(guó)際集團(tuán)(AIG)效應(yīng)”等話題,對(duì)該公司總裁兼首席運(yùn)營(yíng)官賀夫?哈姆勒進(jìn)行了采訪,。 ????當(dāng)下全球經(jīng)濟(jì)一片低迷,,奢侈品牌的處境如何? ????與幾年前相比,,我們現(xiàn)在的處境肯定有所改善,。在經(jīng)歷了漫長(zhǎng)的發(fā)展速度放緩之后,業(yè)務(wù)終于開(kāi)始復(fù)蘇,。2008年和2009年是奢侈酒店行業(yè)的低谷,,我們的收入損失了24%。但是,,2010年業(yè)務(wù)復(fù)蘇的速度超出了我們的預(yù)期:預(yù)計(jì)增長(zhǎng)率只有1%,,但實(shí)際卻增長(zhǎng)了11%;盡管如此,,營(yíng)業(yè)收入仍然比2007年低16%,。而今年已在去年的基礎(chǔ)上又增長(zhǎng)了12%。我們希望,,營(yíng)業(yè)收入到年底可以追平2007年,。但是,預(yù)計(jì)第四季度可能會(huì)出現(xiàn)增長(zhǎng)趨緩,。因此,,我有點(diǎn)兒擔(dān)心,我們的這個(gè)愿望有可能會(huì)落空,。 ????在泡沫破滅之后,,貴公司的集團(tuán)業(yè)務(wù)一落千丈。現(xiàn)在,,這塊業(yè)務(wù)是否也已開(kāi)始復(fù)蘇,? ????麗思卡爾頓幾乎只有一類集團(tuán)客戶,那就是金融機(jī)構(gòu),。你也許還記得吧,?當(dāng)初美國(guó)國(guó)際集團(tuán)挪用不良資產(chǎn)救助計(jì)劃資金,在奢侈酒店召開(kāi)會(huì)議,,因此備受指責(zé),。自那之后,這類會(huì)議幾乎一夜間就銷聲匿跡了,。這就是我所說(shuō)的美國(guó)國(guó)際集團(tuán)效應(yīng),。但是,現(xiàn)在金融會(huì)議已卷土重來(lái),,這是我們最重要的客戶,。2010年,,這塊業(yè)務(wù)完全復(fù)蘇,集團(tuán)客戶業(yè)務(wù)一片繁榮,。2010年,,在麗思卡爾頓,集團(tuán)會(huì)議入住天數(shù)合計(jì)18萬(wàn)個(gè)夜晚,,完全超出了我們的預(yù)期,。今年,集團(tuán)會(huì)議業(yè)務(wù)又增長(zhǎng)了10%,。因此,,可以說(shuō)金融會(huì)議業(yè)務(wù)已經(jīng)全面復(fù)蘇,。這是個(gè)好兆頭,。 ????麗思卡爾頓在中東設(shè)有多家分號(hào)。阿拉伯之春對(duì)貴公司的業(yè)務(wù)有何影響,? ????無(wú)論在埃及還是在巴林,,我們的業(yè)務(wù)均出現(xiàn)了下降。但是,,阿拉伯聯(lián)合酋長(zhǎng)國(guó)的業(yè)務(wù)卻始終蒸蒸日上,。無(wú)論經(jīng)濟(jì)形勢(shì)如何,人們照舊需要開(kāi)會(huì),、出差,,只是他們把開(kāi)會(huì)的地點(diǎn)從巴林挪到了阿拉伯聯(lián)合酋長(zhǎng)國(guó)或者卡塔爾。我們?cè)谶@兩個(gè)國(guó)家分別擁有兩家酒店,。在巴林,,我們酒店的入住率一度在一夜之間由80%下降到了20%。現(xiàn)在,,那兒的業(yè)務(wù)也已經(jīng)開(kāi)始復(fù)蘇,。 ????那沙特阿拉伯的情況如何?你們計(jì)劃在那兒建個(gè)酒店,,有這回事吧,? ????不錯(cuò),我們?cè)诶诺玫木频甓ㄓ诮衲?月開(kāi)張,。對(duì)我們來(lái)說(shuō),,利雅得酒店非常重要,因?yàn)槲覀冎霸谀莾哼€沒(méi)有開(kāi)展業(yè)務(wù),。利雅得酒店是家豪華酒店,,共有450間客房,建造該酒店使用的大理石數(shù)量超過(guò)了其他所有麗思卡爾頓酒店所用大理石的總和,。 ????7月份,,我們還會(huì)接管阿曼的傳奇酒店——阿巴士單(Al Bustan),。該酒店于48年前建成營(yíng)業(yè),曾是中東地區(qū)第一家大酒店,,聲譽(yù)卓著,。阿曼斥2.2億美元巨資,,對(duì)酒店進(jìn)行了翻新,。隨后,阿曼財(cái)政部長(zhǎng)就致電我們,,表示他們希望麗思卡爾頓接管這家酒店,。對(duì)此,我們都興奮不已,。 ????你們?cè)谡麄€(gè)歐洲只開(kāi)設(shè)了9家酒店,,其中有些由于執(zhí)照問(wèn)題還無(wú)法使用麗思卡爾頓品牌。然而,,僅僅在中國(guó)一個(gè)國(guó)家,,你們擁有的酒店就將達(dá)到9家。亞洲如今是否已成為奢侈業(yè)最活躍的地區(qū),? ????我們?cè)跉W洲有9家酒店,。目前,在中國(guó)有7家酒店:在北京和上海分別有2家,,在深圳和廣州各有1家,,在三亞還開(kāi)有一家度假酒店。我們將在成都和青島綠城再分別開(kāi)設(shè)一家酒店,。盡管中國(guó)人認(rèn)為深圳和廣州是二線城市,,但這兩座城市的人口都達(dá)到了800萬(wàn)~1,000萬(wàn),。廣州200公里左右的狹長(zhǎng)地帶上幾乎分布著全球四分之一的制造業(yè),。 ????在三亞的亞龍灣,我們經(jīng)營(yíng)著中國(guó)最昂貴的度假酒店,。這家度假村的入住率約為80%,,其中90%的客人是中國(guó)人,他們支付的房?jī)r(jià)都在400美元/天以上,。我想告訴你的是:他們酷愛(ài)美食,,酷愛(ài)飲酒,而且他們也精于品酒之道,。 ????我們?cè)谙愀鄣臉I(yè)務(wù)更是堪稱完美,。酒店的入住率達(dá)到了100%,未來(lái)兩個(gè)月的食物和飲料也都銷售一空,。而且,,我們的酒店預(yù)定服務(wù)只面向會(huì)員。亞洲在騰飛,。 ????在經(jīng)濟(jì)低迷時(shí)期,,身為萬(wàn)豪國(guó)際酒店集團(tuán)(Marriott)的一員是否有助于貴公司渡過(guò)難關(guān)? ????這點(diǎn)毫無(wú)疑問(wèn),。萬(wàn)豪集團(tuán)在全球各地?fù)碛?,000家酒店。他們會(huì)根據(jù)我們的需要提供各類額外資源,。其中最為顯而易見(jiàn)的是:萬(wàn)豪為我們提供了預(yù)定系統(tǒng)等高科技,,而這些單憑我們自己根本無(wú)力負(fù)擔(dān),。此外,他們亦幫助我們實(shí)現(xiàn)業(yè)務(wù)拓展,。萬(wàn)豪的分支機(jī)構(gòu)遍布全球,,我們的員工在其中一些分支機(jī)構(gòu)中銷售麗思卡爾頓品牌。同時(shí),,萬(wàn)豪在獎(jiǎng)勵(lì)計(jì)劃方面也為我們提供了幫助。 ????那么,,你為何還會(huì)夜不能寐呢,? ????那是因?yàn)閾?dān)心我們?cè)诿绹?guó)的業(yè)務(wù)。眼下,,美國(guó)的經(jīng)濟(jì)依然沒(méi)有明顯的起色,,失業(yè)率居高不下就是頭號(hào)難題。話雖如此,,我們?cè)诩永锔D醽喌臉I(yè)務(wù)依然堅(jiān)挺,。今年的頭4個(gè)月,弗羅里達(dá)干得也很出色,。而且,,在弗羅里達(dá),由于夏季漫長(zhǎng),,因此在年初的頭4個(gè)月就得做好全年的預(yù)算,。美國(guó)業(yè)務(wù)的薄弱環(huán)節(jié)是從波士頓直到亞特蘭大的東北走廊地帶,我只能說(shuō),,那里的業(yè)務(wù)增長(zhǎng)慢于預(yù)期,。 ????譯者:大海 |
????Is luxury back? It may not feel quite that way in the United States, but on Thursday, the Ritz-Carlton Hotel Company announced plans to add 36 hotels to its current roster of 75 by 2016, in locations stretching from Puerto Rico to Vietnam. ????Revenues, occupancy, and average daily rates are up in 2011, and the company is back to doing things in the style its customers are accustomed to, such as opening the world's "highest" hotel in Hong Kong -- it occupies floors 102 to 118 of the island's International Commerce Center. ????Fortune caught up with president and COO Herve Humler to talk about China, the Arab Spring, and what he calls the "AIG effect." ????What does it feel like to be a luxury brand at this point in the global economic cycle? ????It certainly feels better than it did a few years ago. We're coming back from a long slowdown. The two years of 2008 and 2009 were the worst for the industry. We lost 24% of our top line. But in 2010, we saw a recovery we didn't forecast. We estimated 1% growth, but ended up with 11%. We're still down 16% from 2007, but this year, I am up an additional 12%. We're hoping by the end of the year to close the gap. But when we look at the 4th quarter, we're seeing a bit of a slowdown. So I'm a little worried about getting that done. ????Your group business fell off sharply after the bubble burst. Is it back? ????At Ritz-Carlton, we pretty much have one group account, and that's financial institutions. Remember when AIG (AIG) was criticized for using TARP money to hold conferences at luxury hotels? After that, it pretty much all disappeared, so I call it the AIG effect. But it's back again. It's our number one account. We recouped everything in 2010. Group is strong. I did 180,000 group nights in 2010, which is more than I was budgeting. We're up an additional 10% this year. So finance is back 100%. That's one good sign. ????You have a large presence in the Middle East. How has the Arab Spring affected your business? ????We definitely saw business fall off in both Egypt and Bahrain. But the UAE has done quite well. People still have conferences and people are still traveling, so instead of going to Bahrain, they went to the UAE or Qatar. We have two hotels in the Emirates and two in Qatar. In Bahrain, though, we went from 80% occupancy to 20% occupancy overnight. It's coming back, though. ????What about Saudi Arabia? You're about to open a hotel there, right? ????We are, with a hotel in Riyadh opening in September. Riyadh is an important hotel for us. We have no presence there. It's a gorgeous hotel, with 450 rooms. There is more marble in that hotel than the rest of the Ritz-Carlton combined. ????We're also taking over management of the legendary Al Bustan in Oman in July. That was the first grand hotel in the Middle East, opened 48 years ago. It's a great name. They did a $220 million renovation, and then the Minister of Finance called us and said they wanted us to take over the hotel. So we're excited about that. ????You only have nine hotels in Europe, some of which don't even carry the Ritz-Carlton brand due to licensing issues. And yet you're about to have nine hotels in China alone. Is Asia where all the action is in luxury these days? ????We have nine hotels in Europe. We have seven hotels in China – two in Beijing, two in Shanghai, Shenzen, Guangzhou, and our resort in Sanya. And we're going to open two more, in Chengdu and Qingdao Green Town. They call Shenzen and Guangzhou secondary cities, but they still have eight to ten million people living in them. In a 200-kilometer stretch, Guangzhou accounts for something like a quarter of all the manufacturing the world. ????We run the most expensive resort in China, in Sanya, on Yalong Bay. We have about 80% occupancy at the resort, and 90% of our customers are Chinese, none of which pays less than a $400 daily rate. And let me tell you this: They love to eat. They love to drink. And they know how to drink good wine too. ????Hong Kong is also doing spectacularly. The hotel is sold out. Food and beverage is sold out for next 60 days. You can't make a reservation if you're not a hotel guest. Asia is booming. ????Has being owned by Marriott (MAR) been helpful in these tougher times? ????Absolutely. Marriott provided us with additional resources when we needed them. This is a company with 4000 hotels around the world. Start with the obvious: they give us technology—like reservations systems—that we could never otherwise afford. They also help us with development. They have offices all over the world, and we have people in some of those offices selling Ritz-Carlton. And they helped us with our rewards program as well. ????So what keeps you up at night? ????Our U.S. business. There isn't much positive out there right now, starting with the unemployment numbers. That said, California is pretty strong right now. Florida also did well in the first four months of the year—and you have to make your budget in the first four months of the year in Florida, because you're always going to have a long summer. The weakest part is the northeast corridor, from Boston all the way down to Atlanta. All I can say there is that we're behind where we'd like to be. |